Last Updated: 13 December 2023
Welcome to Tool Hub! This Delivery Policy outlines the terms and conditions related to the delivery of products purchased from our ecommerce website (www.toolhub.co.za) throughout South Africa using our designated courier service. By placing an order with us, you agree to abide by the following terms.
1. Delivery Areas
1.1 Service Area: We offer delivery services throughout South Africa. You can place an order from any location within the country.
2. Delivery Times
2.1 Dispatch Time: Orders are typically processed and dispatched within 24 to 72 hours (excluding weekends and public holidays).
2.2 Delivery Time: The delivery time will vary depending on your location within South Africa. Estimated delivery times will be provided during the checkout process.
3. Delivery Charges
3.1 Shipping Fees: Shipping fees are calculated based on the delivery address and the weight of the products. The total shipping cost will be displayed during the checkout process.
4. Delivery Process
4.1 Courier Service: We use a reputable courier service to deliver orders to your specified address.
4.2 Tracking: Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this number to track the status of your delivery.
4.3 Recipient Presence: A recipient must be present at the delivery address to sign for the package. If no one is available, the courier may leave a collection notice or attempt re-delivery.
5. Delivery Delays
5.1 Unforeseen Circumstances: While we strive to meet delivery estimates, delays may occur due to unforeseen circumstances, such as weather conditions, public holidays, or other factors beyond our control.
6. Delivery Issues
6.1 Damaged or Missing Items: Please inspect your order upon delivery. If you find any damaged or missing items, contact us immediately at info@toolhub.co.za.
7. Change of Delivery Address
7.1 Address Updates: If you need to update the delivery address after placing an order, contact us as soon as possible at info@toolhub.co.za. We will make every effort to accommodate the change if the order has not been dispatched.
8. Contact Information
8.1 Contact Us: If you have any questions or concerns about our Delivery Policy, please contact us at info@toolhub.co.za.
9. Changes to the Delivery Policy
9.1 Updates: We reserve the right to update or modify this Delivery Policy at any time. Changes will be effective immediately upon posting on our website.
By making a purchase on Tool Hub's ecommerce website, you acknowledge that you have read, understood, and agreed to this Delivery Policy.