Last Updated: 13 December 2023

Thank you for choosing Tool Hub! Your privacy is important to us, and we are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and other relevant data protection laws. This Privacy Policy outlines how Tool Hub collects, uses, discloses, and protects your information when you use our website (www.toolhub.co.za) and our services.

By accessing or using Tool Hub’s website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect and process the following personal information:

  • Contact Information: Name, email address, phone number, and postal address.
  • Account Information: Username, password, and other registration details.
  • Transaction Information: Details about purchases, payments, and other transactions.
  • Communication Preferences: Your preferences for receiving communications from us.

1.2 Non-Personal Information

We may also collect non-personal information, such as:

  • Usage Data: Information about how you use our website and services.
  • Device Information: Information about your device, including IP address, browser type, and operating system.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide and maintain our services.
  • To process transactions and deliver products.
  • To communicate with you and respond to your inquiries.
  • To improve our website and services.
  • To comply with legal and regulatory requirements.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy or as required by law.

We may share your information with:

  • Service providers who assist us in delivering our services.
  • Legal authorities or government officials in response to a lawful request.

4. Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. We abide by the POPI Act to ensure the confidentiality, integrity, and availability of your information.

5. Your Rights

You have the right to:

  • Access and correct your personal information.
  • Withdraw consent for processing where consent is the legal basis for processing.
  • Request the deletion of your personal information under certain circumstances.
  • Lodge a complaint with the relevant data protection authority.

6. Cookies

Our website uses cookies to enhance your user experience. You can manage your cookie preferences through your browser settings.

7. Changes to the Privacy Policy

We may update this Privacy Policy from time to time, and any changes will be posted on this page. It is your responsibility to review this Privacy Policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at info@toolhub.co.za.

By using Tool Hub’s website and services, you acknowledge that you have read and understood this Privacy Policy and that we abide by the POPI Act in South Africa.